Orlando, FL skyline

Ushers & Guest Services in Orlando

Local field decisions

What changes in Orlando?

Steinmetz Hall at Dr. Phillips converts between a 1,650-seat 360-degree orchestra hall and a 1,500-seat proscenium, so the seating map changes with the configuration.

Source: drphillipscenter.org

What should the Orlando usher and guest-services crew brief cover at Dr. Phillips Center, downtown?

Steinmetz Hall changes shape as well as seat count: the room can run as a 1,650-seat, 360-degree orchestra setting or a 1,500-seat proscenium theater. The usher brief must name the booked configuration and attach its current door, aisle, section, accessible-route, and restricted-area map.

Source: drphillipscenter.org

What goes on the Orlando call sheet?

Assign guest-services posts to that layout, clarify ticket and re-entry exceptions, and identify who can reseat a patron. The final sweep should follow the same diagram so no section is assumed to exist because it appeared on a prior performance.

Source: drphillipscenter.org