Question 1

What changes in Charlotte?

Accepted Answer

Spectrum Center seats 19,077 for Hornets basketball, expands to 20,200, and runs about 18,500 for concerts, so the usher seating map changes with the configuration.

Question 2

Ushers & Guest Services: what needs briefing?

Accepted Answer

Issue the seating map that matches the booked Spectrum Center configuration. Hornets basketball uses a 19,077-seat reference and can expand to 20,200, while a concert layout is closer to 18,500; those changes move sections, aisles, accessible routes, and guest questions.

Question 3

Charlotte call sheet: what matters?

Accepted Answer

The brief should pair each usher with a door and seating zone, state the valid credential and re-entry rules, identify the guest-services desk, and provide an escalation contact. At close, reconcile section sweeps against that same configuration rather than a generic arena diagram.