What changes in Charlotte?
Spectrum Center seats 19,077 for Hornets basketball, expands to 20,200, and runs about 18,500 for concerts, so the usher seating map changes with the configuration.
Source: uptowncharlottearena.com
Ushers & Guest Services in Charlotte
Local field decisions
What should the Charlotte usher and guest-services crew brief cover at Spectrum Center, Uptown?
Issue the seating map that matches the booked Spectrum Center configuration. Hornets basketball uses a 19,077-seat reference and can expand to 20,200, while a concert layout is closer to 18,500; those changes move sections, aisles, accessible routes, and guest questions.
Source: uptowncharlottearena.com
What goes on the Charlotte call sheet?
The brief should pair each usher with a door and seating zone, state the valid credential and re-entry rules, identify the guest-services desk, and provide an escalation contact. At close, reconcile section sweeps against that same configuration rather than a generic arena diagram.
Source: uptowncharlottearena.com