The people your guests
actually remember.
Trained. Insured. W-2. The people standing between your venue and a 6am phone call about three no-shows.
Guest services is the role that turns a complaint into a story they tell their friends. Or doesn't. The difference is the person standing there.
We staff arenas, conventions, and festivals with people who can answer the question, find the lost kid, hand out the right map, and stay calm at hour eleven.
They're employees, not contractors. We pay them, insure them, and stand behind them. That's the whole pitch.
Five small things that aren't small.
Information & Wayfinding
Where's the bathroom, where's my section, where's the parking — answered with eye contact, not a shrug.
infoInquiry Handling
Real questions get real answers. Not 'I just work here.'
support_agentComplaint Resolution
De-escalation before it becomes a manager problem.
handshakeVIP & ADA Assistance
Quietly pulled aside, quickly accommodated, never made into a scene.
accessibleLost & Found
Phones, kids, jackets, dignity. Tracked, returned, logged.
searchBoring, on purpose.
The fun part of staffing is the part you don't notice. Here's what every guest services staff we deploy is already past.
Identity verified
Screened through our W-2 agency partners. Real people, real records.
Role-specific training
Trained on the actual job before the truck unloads. Not a tutorial on the way over.
Named lead on site
Every deployment has a supervisor with a name. You don't manage the crew. They do.
Insured & classified correctly
W-2 payroll. Workers' comp. General liability. The forms nobody likes filling out are filled out.
One vendor.
Every city.
Zero surprises.
We're not the cheapest option.
We're also not the option that calls you at 6am because three people no-showed.
- verified_user
W-2, every shift
Employees, not contractors. Payroll taxes, withholding, classification — handled.
- policy
Insured for what you actually face
General liability and workers' comp. The IRS audit, the slip-and-fall, the no-show — covered.
- badge
300+ markets, one contract
National tour or one-night theater run. Same paperwork. Same standard. Same number to call.
Most events don't just need guest services staff.
Tell us what you're running. We'll tell you honestly what you need. Sometimes that means talking you out of what you asked for.
Registration + Guest Services + Booth Monitors
For conferences with high-touch lobby flow.
Guest Services + Brand Ambassadors + VIP Hospitality
For activations and premium ticketing.
Guest Services + VIP Hospitality + Ops Support
For sponsor lounges, green rooms, and credentialed areas.
Megan Hayward
Founder & CEO, TempGuru
We built TempGuru because someone had to. Turns out that someone was us. The staffing industry needed a reality check — and guest services staff are exactly where that conversation starts.
The honest answers.
How fast can TempGuru deliver guest services staff? expand_more
24 to 48 hours in most markets. If we can't hit that window we tell you upfront, not the night before load-in.
What makes TempGuru different from a gig staffing app? expand_more
W-2 employment, workers' comp, named supervisors, and a contract with real accountability. Not 1099 contractors marketed as flexibility. The gig app didn't show up to the audit. Funny how that works.
Can TempGuru scale guest services staff for multi-day events and tours? expand_more
Yes. 25 to 500+ per event across multiple venues, across 300+ markets, on a single contract.
Are TempGuru guest services staff really W-2 employees? expand_more
Yes. Every shift. Payroll taxes withheld, workers' comp coverage, and proper classification — not 1099 misclassification dressed up as gig work.
Is insurance included? expand_more
General liability and workers' compensation are included on every deployment. Certificates of insurance are available before the event.
One vendor. Every city.
Zero surprises.
Tell us what you need. We'll tell you honestly what we can do. Then we'll do it.
© TempGuru · W-2 Compliant · 300+ Markets
